论坛站务软件水平考试华为认证计算机等级PMP认证思科认证Photoshop3DMAX编程语言移动开发系统运维产品运营淘宝营销办公软件Ps修图云计算大数据摄影就业

<p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">用一个字形容一下淘宝，你会想到什么呢？</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">对，没错，就是你看到的&ldquo;亲&rdquo;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p><img title="1440810731488020.png" src="/Public/forum/ueditor/image/20150829/1440810731488020.png" alt="blob.png" /></p> <p>那么&ldquo;亲&rdquo;到底怎么来的？如何变成风靡到如今的问候语呢？那个时候的客服又是什么样子的呢？</p> <p><img src="/Public/forum/ueditor/image/20150829/1440810749822604.jpg" alt="1440810749822604.jpg" /></p> <p>今天小编就充当一回哆啦A梦，一起穿越回到2003年，来吧啦吧啦&ldquo;亲&rdquo;到底怎么来的吧！</p> <p><img src="/Public/forum/ueditor/image/20150829/1440810771244547.jpg" alt="1440810771244547.jpg" /></p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">那一年，非典疫情爆发，中国人民团结一致取得抗非典斗争胜利；</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">那一年，淘宝成立了；</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">那一年，淘宝有了第一位客服--阿珂</p> <p><img title="1440810807910642.png" src="/Public/forum/ueditor/image/20150829/1440810807910642.png" alt="blob.png" /></p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">阿珂说</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&ldquo;Long long ago我们都还在湖畔花园马总别野办公的时候，通讯基本靠吼，那时候已经开始称呼花名，后来用户越来越多，会员也越来越多的，开始用email邮件</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">比较习惯用&ldquo;dear all&rdquo;，但是觉得和当时淘宝的&ldquo;好玩&rdquo;的氛围总觉得差了点味道，然后我们就把&ldquo;dear all&rdquo;改成了</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&ldquo;亲爱的们&rdquo;，直译过来的，后来又觉得还可以再压缩，然后改成了亲们，后来发现那一个人的时候叫什么呢，于是就诞生了&ldquo;亲&rdquo; 。</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">后来发现这个词还蛮有意思的，以前也没有那么人称呼过，也觉得这个词蛮能表达亲切的那种感觉的，然后慢慢的成了大家的口头禅&rdquo;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">后来（不光我们内部以及卖家爱用亲，连交警叔叔也来卖萌了。）</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p><img src="/Public/forum/ueditor/image/20150829/1440810827435140.jpg" alt="1440810827435140.jpg" /></p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">原来当客服还能创造这么火的词，一个&ldquo;亲&rdquo;字让人回味无穷啊。</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">时光一转到了2013年，淘宝从&ldquo;亲&rdquo;的火热，到十周年的时候赋予了&ldquo;见面才是亲，有心就是爱&rdquo;新的服务含义，以前咱们都是网友，现在见面才是亲，又给这个问候语增添了几分不一样的味道。</p> <p><img src="/Public/forum/ueditor/image/20150829/1440810846158620.jpg" alt="1440810846158620.jpg" /></p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">对于未来的服务，阿珂同学也带来了一些她YY的畅想：</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">第一、希望能减少等待的时间，不要让用户转接来转接去。</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">&nbsp;</p> <p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; word-wrap: break-word !important; min-height: 1em; max-width: 100%; box-sizing: border-box !important;">第二、现在是通过声音、文字等来服务，未来嘛，希望可以看到3维、虚拟的有趣形象，就好像在电影院有个虚拟的人物可以在你面前直接交流等等</p> <p><img src="/Public/forum/ueditor/image/20150829/1440810865966700.jpg" alt="1440810865966700.jpg" /></p>

论坛站务软件水平考试华为认证计算机等级PMP认证思科认证Photoshop3DMAX编程语言移动开发系统运维产品运营淘宝营销办公软件Ps修图云计算大数据摄影就业